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eCornell  ●  Online
In a global economy, organizations that analyze and respond quickly to marketplace challenges and opportunities tend to be the most competitive and profitable. The ideal work team is cohesive, flexible, and able to arrive at important decisions rapidly. Group decision making requires skillful information gathering, sound strategy and the ability to execute. In this course, you will explore the the psychology of group decision making as a means to improve organizational performance.
Anytime
eCornell  ●  Online
A work team's real potential for success lies in its "collective intelligence": the sum of a workgroup's individual skills, behaviors and competencies. The more integrity a team has, the better positioned it is to handle uncertainty and see a project through to successful completion. It's role of the the project leader role to create a work environment where a group's collective intelligence can be leveraged to the greatest effect. This course introduces research-grounded theories behind group dynamics and teaches how to create and maintain group cohesion. Learn to facilitate group problem-solving, and manage the most common challenges to effective group functioning, including a lack of cohesion, the onset of groupthink, and dealing with virtual teams. Project leaders who have the theoretical and practical knowledge to identify and capitalize on a group's collective intelligence tend to be the most successful at achieving desired outcomes. This course has been approved for 6.5 Professional Development Units (PDUs) from the Project Management Institute (PMI).
Anytime
eCornell  ●  Online
Managers, directors and administrators in today's healthcare environment must have the right tools to identify relevant project risks and weigh those risks against expected returns in a competitive market. They must understand how the risk-return relationship is incorporated into capital-budgeting decisions. This two-week course provides non-financial management and staff with an understanding of the key factors that enter into capital budgeting decisions so they are better able to engage in meaningful dialogue with the healthcare facility's finance team. Discover how the risk-return relationship is measured and incorporated into capital-budgeting decisions. Explain why risk is a critical component of the capital-budgeting decision and what its impact is on the ultimate value of the investment under consideration.
Anytime
eCornell  ●  Online
A thorough understanding of your organization's value creation model and ability to develop competencies through processes, technology, and people are essential to ensuring that the HR organization is aligned vertically and horizontally to produce superior results. With this understanding, HR will be able to articulate how it can improve processes, people and customer outcomes, and financial results. This course, based on the research and expertise of Christoper Collins, PhD, Associate Professor and Director of Executive Education for Cornell University's School of Industrial and Labor Relations, develops the skills needed to assess how organizations create value and to align the HR function to execute the organization's strategy. Participants analyze the Balanced Scorecard approach as a means of vertically aligning the HR system with organizational objectives. They learn how to create a vertical-alignment strategy and use it to improve HR decision-making, people outcomes, processes, customer outcomes, and financial results. And they learn the skills required to plan and assess horizontal alignment of HR systems and practices. Finally, the course discusses best practices related to workforce partitioning, performance variability, value identification, and employee impact.
Anytime
eCornell  ●  Online
Strategic plans should align with an organization's overall mission and vision. They also require assessment and revision from time to time to ensure that they embody core values and meet projected goals. Building or revising a strategic plan requires the ability to manage debate and collaboration among peers, who often have conflicting agendas. Learn how to gain the buy-in of important stakeholders and decision makers; explore how internal and external environments affect strategic plans; and develop the skills to evaluate and refine them based on changes to these environments. This course shows how to conduct a group retreat where a team can set organizational goals and construct a plan for achieving them.
Anytime
eCornell  ●  Online
The hotel asset manager is responsible for managing lodging investments to meet the specific objectives of ownership. The asset manager's role in building value is analyzed at both the portfolio and the property level. This course focuses on the importance of developing a strategic vision for asset management, and for using the latest asset management techniques in pursuit of that strategic vision. Participants will examine the role of the asset manager in real estate portfolio management and learn how to develop a strategic vision for asset management. They will learn how to create an asset management plan designed to accomplish long-term financial goals, create forecasts, and build models that analyze sell versus hold alternatives and make optimal recommendations consistent with the asset management strategy and plan.
Anytime
eCornell  ●  Online
Revenue management concepts and practices can be applied to nearly any hospitality-related industry: restaurants, meeting spaces, spas, even golf facilities. In practice, revenue management can be applied to any industry that has a relatively fixed capacity, time-variable demand and perishable inventory. You'll learn a step-by-step process to develop, implement and monitor a revenue management strategy that maximizes revenue for your operation.
Anytime
eCornell  ●  Online
Workplaces are inherently political. Project leadership can be an especially political endeavor; it's about exercising influence over others to complete tasks and accomplish goals, with or without the formal authority to mandate action. Whether you work in a matrix organization or lead a cross-functional team, your goal as a project leader is to organize the actions of your team members to ensure the successful completion of a project. Project leaders spend a considerable amount of time building networks and relationships among stakeholders and influencers. Learn how to apply your interpersonal and leadership skills and strike a balance between your sometimes conflicting role as individual contributor, functional manager, and project manager. This course introduces you to the Power Motivation Inventory, a diagnostic self-inventory model that will assess your capabilities as an influence agent and prepare you to leverage your abilities to great effect. The ability to exercise influence without authority is among most important attributes of a project leader. This course has been approved for 6.0 Professional Development Units (PDUs) from the Project Management Institute (PMI).
Anytime
eCornell  ●  Online
Effective leaders not only develop good ideas and create action, but also implement the ideas and sustain action. You can be charismatic. You can be charming. But your skill as a manager will be evaluated in terms of your ability to get things done. Once you have gotten an initiative off the ground, you need to ensure that your coalition has the ability to produce results and drive momentum. A proactive leader must have the managerial competence to build the coalition's capacity to keep the initiative moving forward and growing, and the performance-management skills to keep it operating effectively. This course is designed to help learners: Develop a "roadmap" for establishing momentum for their coalition's agenda. Apply facilitative and directive leadership styles appropriately in teams and organizations. Maintain organizational capacity in order to allocate resources and prioritize effectively. Monitor performance in order to evaluate progress and make corrections. Apply these skills to a change agenda in their organization.
Anytime
eCornell  ●  Online
Today's organizations are drowning in data. Websites, customer service systems, and mobile apps are tracking and logging quadrillions of bytes of data every second. But Big Data is also revolutionizing business: By applying marketing research principles to mine huge data sets, companies are gaining heretofore unknown competitive advantages. Business development is now a function of your organization's direct marketplace experience and its data -- data that drives strategic decisions about product design, marketing, and customer acquisition. To improve sales and market share, knowing what consumers want isn't enough. You also need to know what they believe your product or service, and your competitors', provides. In this course, you'll create and use perceptual maps to identify which dimensions consumers use to differentiate among products, and how they perceive your products relative to competitors'. These maps are valuable for identifying opportunities to introduce and position new products, repositioning existing products, and identifying your true competitors.
Anytime
eCornell  ●  Online
Conflict is inevitable. The best project leaders have a well-developed capacity for managing and resolving conflict. Conflict can come from any number of directions: project complexity, misaligned stakeholders, diverse team members, scarcity of resources, and matrix organizational structures—which, by definition, place two sets of managerial values and priorities into tension with each other. This course focuses on the approaches that a leader can use to resolve conflict. Participants will assess their own response to conflict using the Thomas Kilmann Conflict Mode Instrument to determine which approaches are most consistent with their own profile or appropriate to specific situations. Principled negotiation, an interest-based technique popularized in the best-selling book Getting To Yes , provides a framework to separate people from problems, focus on their interests and generate and evaluate options. As you emerge from the course you'll be able to diagnose and resolve conflict in a manner that enhances team cohesiveness and improves the likelihood of successful results. This course has been approved for 6.0 Professional Development Units (PDUs) from the Project Management Institute (PMI).
Anytime
eCornell  ●  Online
HR leaders help drive business performance by delivering competitive advantage through people. Performance relies on measures, so you need to be adept at planning and interpreting your organization's "people metrics." This requires a solid grasp of HR analytics: the systematic collection, analysis, and interpretation of data designed to improve decisions about talent and the organization as a whole. The use of analytics is changing the way HR professionals quantify the value that people—our biggest asset—have on the organization's ability to succeed in the market or in its mission. In this course, you take a strategic view of your organization's use of HR data and its measurement systems. The course prepares you to determine the HR metrics that align with your company's strategic goals. It explains the characteristics of high quality data and equips you to find and collect that data, inside or outside your organization. It provides a high-level introduction to common analysis techniques and some mistakes to avoid when interpreting data, or when assessing reports and interpretations offered by others. In the final section of the course, you will learn to take the results of your data collection and analysis and communicate your findings in a compelling manner so that change follows. Your ability to think strategically about people analytics will help you capture and keep the attention of your senior leadership, and will support more informed, evidence-based decision making in realms that extend well beyond the human resources office.
Anytime

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