At work, do you suffer through long trailing emails to find the needle in the haystack; or get abrupt and unexpected responses; repeated misunderstanding, miscues, and people retreating into their shell, rather than saying what they honestly see, think or feel? Are you working in message, email and phone overload? Does it sometimes feel like the people that work with, or for you, are working against you? You are not alone! Unnecessary or confusing written communication can undermine the ability of a company to operate, leading to crucial mistakes, political infighting, hidden losses , unhappy customers and lost profit.